Study First Line Management

Become a leader that motivates and inspires a team!

Managing a team is all about having the confidence and the techniques to lead effectively. If you are looking to kickstart a career change, or step up into a leadership role, the New Zealand Certificate in Business (First Line Management) (Level 4) could be for you!

This qualification will give you the self-assurance to be a great leader. It will give you the systems and tools to lead in a capable and confident manner and the motivation to take your career in management to the next level.


To complete this qualification you are required to complete the following courses:

Want to learn more?

Enquire today and one of our Sales and Learner Experience Coordinators will be in touch.

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How a qualification in First Line Management will benefit you!

Benefits to you

You will become an effective leader

An effective leader is someone who understands their own leadership style and the style of those around them. You will learn how to identify the ways you can improve your leadership skills – leading to greater professional and personal development.

Learn critical conflict skills

As a manager you will have to deal with conflict at some point in your career. Through our specialised training, you will learn successful techniques and strategies for managing difficult circumstances and handling conflict successfully.

Learn the latest leadership techniques

This qualification will give you the skills you need to immediately make changes in your workplace. Our management techniques are easily applied to any role, in any sector. Lead from the front and be a change manager.

Understand staff performance

You will learn about key performance indicators, the review process, training and development and identifying staff resources and abilities.

Achieve  your workplace objectives

Learn how to develop a plan which will help you allocate, manage and evaluate workflows and resources to achieve team and individual objectives.

Motivate and inspire

Create a positive and productive work environment. A qualification in First Line Management will give you the skills to motivate your team for success.

We helped WineWorks upskill their warehouse team leaders.

eCampus NZ teamed up with WineWorks, to deliver the New Zealand Certificate in Business (First Line Management) (Level 4) to five of their warehouse team leaders. Completing the First Line Management Certificate gave these leaders new levels of confidence and self-belief.

“The team are looking at things through a different light and making improvements as they go. We can’t put a price tag on the development that they have had. They are now developing people down their line just because of this experience” – Warrick De Waal, Warehouse Manager at WineWorks.

Learn More | Read our Case Study.


The eCampus NZ learning platform is being closed on 29 February 2024, as part of the completion of the amalgamation into Open Polytechnic | Te Pūkenga. Therefore, access to courseware for ākonga (learners) will be available for three months post course completion or 29 February 2024, whichever happens first. If you have any questions, please contact eCampus NZ : [email protected] or call 0800 328 269.