During 2018, eCampus NZ truly got down to business with our learners. In an earlier blog I talked about the significant success we have had with learner enrolments, course offerings and course completions. Obviously, one of the tools that we have used to drive this success is our strong online capability. It makes sense for us to track, evaluate, analyse and where necessary adjust our platform to meet our learners’ needs. Our annual review results, in relation to the platform and its capability, are important to us because they clearly reflect that aspect of our business.
During 2018 the number of eCampus NZ website users increased by over 20,000 on the 2017 figures, from 34,780 to 55,209. However, it is the increase in website sessions that tells our story of increasing use and success. In 2017 we logged 85,858 website sessions but this number had increased to 168,889 in 2018 – that’s nearly double the number of sessions.
Feedback from our learners also supported the quality of our online facilities with 91% of learners saying that they could easily navigate the tools they needed and 87% saying they were given effective guidance on the use of technology.
Our learners also told us that there were several improvements we could make to our online services to smooth the way forward. We heard that sometimes our emails with login details were going straight into junk folders. We now provide all learners with clear instructions on how to access login details and these are followed up with a text message. Learners also said they wanted more notice of shut down periods, so we put in place a change management process to ensure learners are well informed about proposed shutdowns.
We carefully listen to our learners’ feedback and we actively seek solutions where possible. It is our key focus to strive for the ultimate in online services.
I encourage all our learners to let us know where we can make improvements to our online services and I give an undertaking that we will actively investigate and address areas of common concern.
I invite you to check out our full results, wonderful growth and incredible success at https://www.ecampusnz.com/review/2018/